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PGX Insights™

24/7 Support

When your database fails at midnight, who do you call?

PGX offers 24/7 support for our clients in conjunction with our European associate, Redpill Linpro. Redpill is a well-established PostgreSQL consultancy based in Norway, and a reliable partner in providing on-call after-hours service for our clients.

For emergency support during U.S. business hours, our U.S.-based staff are on call for our 24/7 support clients. Outside of those hours (evenings, weekends, and U.S. holidays), the professionals at Redpill are available to step in and save the day—or night, as the case may be.

The support plan offers a one (1) hour response time for all client requests for assistance submitted through the designated channels for conveying 24/7 service tickets.

Contact us and we can work together on a plan that is perfect for you.